General Terms and Conditions Ponte tour s.r.o.
I. Introduction
- The contractual relationship between the Customer and Ponte tour s.r.o. (hereinafter referred to as the “Intermediary”) is governed by these General Terms and Conditions. The contractual relationship between the Customer and the Intermediary is established by the signature and subsequent delivery of the original binding application form, which serves as a contract (hereinafter referred to as the “Contract”), to the Intermediary’s registered office. These General Terms and Conditions shall form an integral part of the Contract. The Contract shall be signed on behalf of the minor by his/her legal representative.
- Unless otherwise agreed in the Contract, the provisions of these General Terms and Conditions shall apply.
II. Price of stay
- The price of the stay and any additional services is set out in the Contract. The prices quoted in printed promotional materials and on www.wedo.sk are for information purposes only and are not binding. 2. The Intermediary reserves the right to increase the price of the stay by a maximum of 5% in the event of unforeseen changes in the planned expenses (e.g. changes in the exchange rate, increase in fuel prices) without cancellation of the trip by the Customer. The Facilitator is obliged to notify the Customer of the price change in writing at least 21 days before the start of the stay. In the event of a price increase of more than 5%, the Customer may cancel participation in the stay without cancellation fees. Cancellation must be in writing. If the Customer does not withdraw from the contract within the period indicated on the price change notice, he/she is obliged to pay the difference in price.
III. Payment terms
- The Customer is obliged to pay the price of the stay and any additional services, including applicable VAT, within the terms and amounts agreed in the Contract. Payments must be made by bank transfer or deposit to the bank account specified in the Contract. The date of payment shall be the date on which the amount is credited to the bank account of the Facilitator. 3. In the event that the Client is in default of payment of the price of the stay and any additional services or parts thereof, the Facilitator shall be entitled to withdraw from the Contract and shall be entitled to charge cancellation fees in accordance with Article IV.
IV. Cancellation Policy
- The Customer is entitled to cancel the ordered stay and additional services (withdraw from the contract) by sending a registered notice. In this case, the Customer is obliged to pay the cancellation fee (contractual penalty) to the Intermediary according to the following rules: a) 50% of the price of the stay and 100% of the price of additional services – in case of cancellation more than 30 days before the start of the stay b) 100% of the price of the stay and 100% of the price of additional services – in case of cancellation 29 days or less before the start of the stay. 2. The stay shall be deemed cancelled on the date on which the Intermediary receives written notice of cancellation. 3. The cancellation fee is payable by the Customer even if he/she does not enter the stay due to reasons arising on his/her side or due to incorrect data. 4. The Customer’s right to payment of the cancellation fee shall arise on the date on which the contract is terminated pursuant to this article. The amount of the cancellation fee shall be based on prices including VAT. The amount of the cancellation fee, including the amount retained from the price already paid, shall be communicated in writing by the Intermediary to the Customer without undue delay after the right to payment has arisen. The cancellation fee shall be payable within 3 days from the date of receipt of the written notification of its amount. If the Customer has already paid the price, or a part thereof, to the Intermediary, the Customer is entitled to retain the relevant part corresponding to the notified amount of the cancellation fee. The remaining part of the cancellation fee shall be paid by the Intermediary under the terms of paragraph 4 of this Article. 6. If the Customer requests a change in the terms and conditions of the stay and the Intermediary agrees to this change, the Intermediary shall be entitled to charge the Customer for all costs associated with this change. If the Customer does not enter the stay without giving a reason, he/she shall not be entitled to financial compensation.
V. Rights and Obligations of the Customer
- The Client has the right to the proper and timely provision of the study stay, or to the provision or provision of additional services specified in the Contract by the Facilitator. 2. The Customer is obliged to fill in the Contract and the Residency Questionnaire with complete and truthful information. The Intermediary shall not be liable to the Customer for damages if caused by the Customer’s input of incorrect data into the Contract or the Residency Questionnaire.
- The recipient is obliged to behave during the stay in such a way that he/she does not violate the laws and regulations of the country, does not violate the rules of the study program and does not damage the reputation of the Facilitator. In the event of non-compliance with these principles, the Client shall bear all consequences, including those of a financial nature.
VI. Rights and Obligations of the Intermediary
- The Intermediary is obliged to arrange the stay for the Customer as defined in the Contract. 2. The Intermediary is obliged to inform the Customer at his/her request about the progress of the arranging of the stay within the time necessary to secure the required data, but no later than 48 hours. 3. The Intermediary has the right to cancel the stay in case of insufficient number of participants and in case of extraordinary circumstances. In the event of cancellation, the full amount of the payment will be refunded to the client. 4. The intermediary has the right to change the departure and arrival dates of the stay within 24 hours. The Facilitator is obliged to inform the Client of such circumstances without delay.
VII. Complaints
- In the event of a breach of the Contract by the Intermediary, the Customer shall be entitled to compensation for damages to the extent of the costs necessarily incurred. 2. If the provided stay or additional services do not comply with the Contract in points not specified in these General Terms and Conditions, the Customer has the right to remedy and, if this is not possible, to a reasonable discount, if he exercises this right as soon as the deficiencies have been discovered. In the case of group stays, the Participant shall report the complaint to the representative of the Facilitator at the place of stay, in cooperation with whom a written record shall be drawn up. The amount of the discount shall be determined by the Facilitator. 3. If the Client does not make any complaints or claims about the stay or additional services during the stay, it is understood that the stay and additional services were in accordance with the Contract. Complaints made after the end of the stay shall be of no effect in this case. 4. If the Customer does not use the services ordered under the Contract due to force majeure circumstances, or due to a cause arising from his/her side, he/she shall not be entitled to a discount on the price of the stay.
VIII. Insurance
- The intermediary offers Union insurance as an additional service and recommends its clients to purchase comprehensive travel insurance, which includes trip cancellation insurance due to illness. If the Customer purchases Union insurance through the Intermediary, a legal relationship is established directly between
Customer and the insurance company Union. In the event of an insurance claim, the Customer is always obliged to contact the insurance company directly.
IX. Other points
- The Contract may only be amended by agreement of the Parties in writing. 2. It shall be delivered to the address specified in these Terms and Conditions, unless the Party notifies the other Party of a different address. Refusal by the addressee or non-acceptance of the document and its return to the sender shall also be deemed to be delivery. Delivery shall take effect upon return of the consignment. 3. The host family may also consist of an independent person. 4. Photographs published in the Intermediary’s promotional material are for illustrative purposes only.